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Home/Privacy-statement

We attach great importance to the protection of personal data. We do everything we can to safeguard your privacy and handle personal data with care. In this privacy statement, we are transparent about the data we collect from you and how we handle it. We have made the necessary organizational and technical adjustments to comply with the General Data Protection Regulation (GDPR) that came into effect on May 25, 2018.

The personal data we collect in relation to a booking

When making a booking, we request the following personal data from the main booker:
Gender, initial(s), first name(s), last name, date of birth, address details, phone number, and email address. For co-travelers, we ask for gender, first name, last name, and date of birth. We also always request an emergency contact phone number to reach someone in case of emergency.

In some cases, the following additional data may be requested:

  • Vehicle details (make, model, license plate, and color) if you book a ferry crossing with us;
  • Full first name(s) and, if applicable, maiden name when booking a flight with us;
  • Your bank account number if a refund is required due to an issue or complaint;
  • Whether you are a member of the NFN/INF/BFN in relation to possible discounts or other membership benefits;
  • Relevant medical information and special requests such as dietary requirements or needs related to a disability (preferences and essentials regarding your booking).

The collection of this data is necessary to fully and correctly execute the travel agreement we have concluded with you. We use your address details (street, house number, postal code, and city), phone number, and email address to contact you regarding your booking. This may include sending the reservation confirmation/invoice, sending travel documents, and all other necessary communication regarding your booking. We store this data for seven years as required by law. After that, the data will be destroyed.

Sharing your personal data

In order to process your booking, we may need to share your personal data with third parties such as accommodation providers, airlines, transfer companies, ferry companies, insurance companies, and car rental companies with whom we collaborate in relation to your booking.

Marketing

We would like to keep you informed about promotions, offers, and news about our products and services. However, we will only do this if you have signed up to receive marketing communications from us or if you have made a booking and have not yet informed us that you do not wish to hear from us. You can unsubscribe from marketing at any time by clicking the 'Unsubscribe' link in our newsletter or by contacting us via phone number +441262377397 or by emailing info@euronature.co.uk. Through the newsletter, you can enrich your profile with your first name, last name, and gender. We use this only to personalize the newsletter. We also regularly collect customer feedback via email. We use this information to improve our services. To send you a newsletter or survey, we share your personal data with software companies.

Website visit

Euronature uses cookies to collect click behavior. This is a small text file that can be stored on your computer's hard drive. A cookie does not contain personal data. Our cookies contain information about click behavior and serve to recognize you to make the use of websites and information easier. Want to read more? Read our cookie statement.

Security of personal data

We have taken appropriate technical and organizational measures to protect personal data:

  • We implement a username and password policy for all our systems;
  • We create backups of personal data to restore it in case of physical or technical incidents;
  • Our employees are informed about the importance of personal data protection;
  • All individuals who may have access to your data on behalf of Euronature are bound to confidentiality.

Deleting, updating, or correcting your personal data

If you would like to update, correct, or delete your data, we ask that you make this known by contacting us by phone at +441262377397 or by emailing info@euronature.co.uk.

Last updated: 31-12-2024

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