Our cancellation policy applies when cancelling your holiday. Below you can find the cancellation terms that apply to you.
Cancellations are processed only on business days (Mon-Fri) between 8:30 AM - 5:00 PM and on Saturdays between 9:00 AM - 4:30 PM. If a cancellation is reported outside these times, it will be effective on the next business day.
*Any insurance policies taken out will not be reimbursed if you cancel your holiday.
At Euronature, you can pay for your booking in multiple installments. If you choose to pay in 2 installments, the following rules apply:
If you pay by credit card, the amount will be deducted immediately.
If you pay in more than 2 installments, the payment is structured as follows:
You have two convenient options to make the payment: by credit card or by bank transfer.
Important: If payment is not made on time, Euronature reserves the right to cancel the reservation, and cancellation fees will be charged. Be sure to pay on time to avoid unnecessary costs. If you have any questions, feel free to contact us. We are happy to help!
Everyone at Euronature does their utmost to make your holiday as enjoyable as possible. However, we are aware that things may not always go as planned during your trip/holiday.
Problems during the trip
If you have any questions and/or comments during your stay, please report them immediately at the reception or to the accommodation manager. In most cases, they can assist you directly.
If no suitable solution is provided, please contact our office:
After the trip
It is certainly unpleasant if your holiday did not go as expected. We do take this seriously. To resolve the issue in a pleasant manner, it is important to write down your comments and possibly negative experiences as soon as possible after your return (no later than 2 months after the end of your holiday) and send them to us by post or email (with photos, if applicable). You can email them to info@euronature.nl. We will process your complaint and get back to you within one month.
Important to know: